A fridge too far

Lisbeth has taken delivery of her second new fridge. It is her second because the first one got scratched entering the house. It was also sporting a sort of long dent along one side near the bottom. Because of these two blemishes, Lisbeth asked for a replacement. After waiting a week, the second one was delivered today. Because of the damage last time, Mr Dancer helped the delivery man unload it and bring it, carefully, into the house.

So why am I telling you all this? Well, I'm giving a bit of context to what the delivery man said. He admitted the scrape along the side at the top of the first fridge was his fault. However, he was adamant that the long dent near the bottom was already on the fridge by the time that he (the delivery man) took it out of its wrapping outside the house. Lisbeth disputed this as the packing was thick so she couldn't understand how it could possibly get a dent in it while still in its packing. The delivery man then explained that all white goods are loaded on to the delivery van at the depot by a little truck with grabbers. Each item is clamped between the grabbers for lifting and it is this clamping movement that dents one or both sides of each fridge, cooker, freezer etc., so all white goods arrive at the customer's home with dents in them!

There's customer service for you!